Refund and Cancellation Policy for Submanglam
At Submanglam, we value our customers and strive to provide a smooth rental experience. Please review our Refund and Cancellation Policy carefully before making a booking.
1. Cancellation by Customer
7 or more days before the rental date:
90% of the total booking amount will be refunded.
10% will be deducted as administrative/processing fees.
3 to 6 days before the rental date:
50% of the total booking amount will be refunded.
Less than 3 days before the rental date:
No refund will be provided.
On the rental date or after:
No cancellations or refunds will be accepted.
2. Cancellation by Submanglam
In the rare event that Submanglam must cancel a booking due to unforeseen circumstances (such as product unavailability or logistical issues):
A full 100% refund will be processed.
The refund will be credited to the original payment method within 7–10 business days.
3. Refund Process
Approved refunds will be initiated within 5-7 business days from the date of cancellation approval.
Refunds will be credited to the original payment method (bank account, credit/debit card, UPI, etc.).
Submanglam is not responsible for any delay caused by the payment gateway or bank.
4. Non-Refundable Situations
Refunds will not be provided if:
The rental item is already dispatched for delivery.
The customer fails to collect the outfit without prior intimation.
The rented item is used, damaged, or stained.
5. Rescheduling
If you wish to change your rental date, please inform us at least 5 days before the original rental date.
Rescheduling is subject to availability and approval by Submanglam.
6. Contact Us
For cancellation requests, refund inquiries, or any support:
📧 Email: support@submanglam.com
📞 Phone: +91 9506221160
Please mention your booking reference number while contacting us for quicker assistance.